Frequently Asked Questions

Virtual Private Servers

What is a VPS?

A VPS or Virtual Private server is your own virtualized computer that you can run pretty much anything on. Scripts, Game servers, Websites, & more!

Is there a panel I can use to control the VPS?

Yes! Our VPS are powered by VirtFusion, the industry leading virtualization management software. It’s super easy to manage ISOs, create backups, and more!

Can I get Windows?

Yes! Windows is available on plans that meet the requirements for running it.

What is “Bring Your Own License”?

BYOL, or Bring Your Own License, means that you need to provide the license to use that specified software. Currently this only applies to Windows VPS.

How do I install the OS?

Will you help me install software?

Our VPS are self-managed meaning we won’t install any software for you, however if you run into technical issues, feel free to reach out and we’ll help!

Can I get extra support?

Yes, we offer additional windows or linux support for $25/mo. Open a ticket to order.

How long until I get my VPS?

Once your payment has been received and processed, your VPS begins provisioning instantly, this may take up to 24 hours, but in most cases we are able to process them much sooner.

Can I upgrade my plan later?

Yes! Open a ticket to upgrade your VPS. Please note: You may not downgrade a VPS.

Game Server Hosting

How long until I get my server?

Your server begins provisioning as soon as the payments verified and passes. Server installs can take anywhere from 5 minutes to 30 minutes depending on the chosen game.

Is there a panel I can use to control the server?

Yes! We use ARC, a custom in-house developed panel based on Pterodactyl to make it easier to manage all of your game servers.

Do you offer custom games?

Yes! Contact our support team and we’ll see what we can work out for you.

How many player slots are included?

We don’t believe in paying for slots, that’s why you pay for the hardware you use. Every server has uncapped slots to allow up to the maximum support amount of players for that game, though we may recommend slots for the specific plan.

How do I claim my free website?

We provide free website hosting for any plans that include it for no additional cost. Open a ticket to claim.

What if I need extra ports?

If you need additional ports assigned to your server, feel free to open a ticket and we’ll help you out.

Can I upgrade my plan later?

Yes! You can upgrade your plan through the client portal, if the option is unavailable, reach out to support and they will assist the best they can.

Web Hosting

What is Website Hosting?

Web hosting is how you’re able to get a website out to the rest of the internet with ease. Every website you visit has hosting for it, some will run web servers like nginx, apache and others will be ran on proprietary software like Cloudflare Pages.

Is there a panel?

Yes! We use cPanel, the industry-leading website management panel which makes it easy to do everything from creating emails, uploading files and even developing apps.

Is a domain name required?

Yes, a domain name is required prior to ordering web hosting. You can order a domain from a domain register. We recommend Cloudflare or NameCheap

Can I order a domain with my website?

Unfortunately, we don’t currently offer domain names therefor you’ll have to go to a third party register like Cloudflare or NameCheap to register your domain name.

Can I upgrade my plan later?

Yes! You can upgrade your plan through the client portal.

Dedicated Servers

What’s the difference between a VPS & Dedicated Server?

A VPS, or Virtual Private Server, is a private virtualized computer for you to use but the hardware is shared between other VPS running. A dedicated server is 100% allocated to you, allowing you to use all of the available resources without the downsides of virtualization

Is there a panel I can use to control the server?

Yes, we use a modified instance of TenantOS to allow you to manage everything about your server from installing operating systems to ipmi/kvm access.

Can I get windows?

Yes, any Windows server option above 2019 is available. Alternatively, you can install your own OS through impi/kvm.

Will you help me install software?

All of our dedicated servers are self-managed, meaning that we won’t install anything for you. Though, if you do run into any issues, feel free to contact support and we’ll help you.

Can I customize my server further?

If you wish to customize the server beyond the additions that are available in the billing area, please open a ticket and we’ll help you out.

Do you offer custom orders?

Yes, reach out to our support team and they’ll help you out.

What Can I do with a dedicated server?

You can use a dedicated server for a whole variety of things, game servers, websites, businesses, and more. The world, or in this case the server, is your oyster.